LOS ANGELES, Apr 18, 2012 (BUSINESS WIRE) –
Conversational marketing technology provider Neolane
today announced new features associated with Neolane
Interaction(TM), the company’s application for fusing inbound and
outbound marketing campaigns and offers. Marketers can now interact with
anonymous prospects online who are not in their database and generate
tailored offers with unprecedented scalability and performance. Neolane
will discuss feature enhancements at Forrester’s Marketing Leadership
Forum 2012 (booth #313), taking place April 18-19 in Los Angeles.
The new capabilities being announced today also extend the existing
ability of Neolane Interaction to dynamically generate real-time
personalized marketing offers and content for presentation on Facebook
brand pages. Based on Neolane’s conversational marketing platform,
Neolane Interaction is a real-time recommendation engine enabling
marketers to ensure consistency and accuracy of multiple offers across
channels including web, call centers, point-of-sale, email and Facebook.
Now, marketers can also target consumers by proposing the best offer at
each stage of a prospect’s online brand experience — from anonymous to
authenticated contact.
Adapting to the Customer Journey: From Anonymous to Loyal
Neolane Interaction enables marketers to capture intelligence and adapt
their approach based on consumers’ website activity, rotate offers and
capture responses and interactivity — even with prospects not in the
organization’s database. Neolane Interaction enriches the digital
identity of prospects over time using progressive profiling logic and
ensuring message consistency across channels based on information shared
by the prospect to increase personalization, conversion rates and
customer satisfaction — all while supporting marketing best practices
for ensuring consumer privacy. This solution was built to be one of the
most scalable on the market, consistently serving the best, most timely
and relevant marketing content to each website visitor — even if there
are millions per hour.
“As one of the top online betting companies in Europe, PMU is focused on
continuing to build our brand and reach with new and existing customers.
An important part of that strategy is creating the best possible brand
experience across communications channels including email, mobile and
web. With Neolane Interaction we successfully personalize content for
our website visitors and use our offer catalog to serve the best, more
relevant content to each customer,” said Vincent Godinot, CRM manager,
PMU. “Neolane has enabled our marketing team to leverage inbound
contacts and generate up to a double digit increase in response rates
for offers or qualification messages.”
Identify Anonymous Web Visitors and Personalize Offers
Too often, messages pushed on websites are different from the ones
received in emails, resulting in a lack of consistency and marketing
efficiency; the reason is that visitors are not identified automatically
when they enter the website. Neolane Interaction provides the only
solution that allows marketers to leverage clicks on emails to identify
and qualify website visitors.
For example, a prospect receives an email offering a 20 percent discount
on sporting equipment. If he clicks on the email, Neolane automatically
qualifies the prospect and reconciles him with the email recipient.
Marketers then have the ability to dynamically tailor the web page to
his interests and can propose the same 20 percent discount offer. From
there, the prospect will be automatically identified every time he
visits the website. Focusing on providing a personalized website
experience with messages and offers that are carefully coordinated with
interactions across other channels is an important component in avoiding
marketing fatigue.
Dynamically Generate Marketing Offers Using External Product Catalog
Information
One of Neolane Interaction’s new feature enhancements enables marketers
to dynamically generate offers that can be tailored using an external
product catalog. As an open solution, marketers can manage and generate
real-time recommendations not only from the Neolane offer catalog but
also driven by external product catalog information that integrates
detail such as SKU numbers; product availability, price, description;
and other inputs useful for increasing offer segmentation.
For example, a hotel chain using Neolane Interaction will be able to use
browsing behavior, interest, profile and more to dynamically serve up
the next best offer. If this offer is a special rate for a room, Neolane
Interaction can dynamically ping the hotel catalog to select only
available rooms in the selected area.
“These enhancements to Neolane Interaction are incredibly disruptive —
giving marketers the ability to capture intelligence, even through
anonymous interactions, and generate real-time offer recommendations,”
said Stephane Dehoche, president and CEO, Neolane. “Neolane Interaction
is at the core of conversational marketing, providing brands with the
performance they need to take advantage of every contact opportunity to
propose the right offer at the right time and drive revenues and
customer satisfaction.”
About Neolane
Neolane provides the only conversational
marketing technology that empowers organizations to build and
sustain one-to-one lifetime dialogues, dramatically increasing revenue
and marketing efficiency. Born digital, with best-in-class email and
inbound-outbound channel fusion capabilities architected into a single
code-based platform, marketers achieve results in record time. Neolane
is easy to use for both power and casual users, but powerful enough to
drive the most sophisticated marketing strategies. Future proof, Neolane
has a track record of enabling its customers to adapt to new customer
engagement challenges and exploit opportunities more quickly than their
competition. Neolane is used by more than 350 of the world’s leading
companies including Alcatel Lucent, barnesandnoble.com, Orange, Sears
Canada, Sephora Europe and Sony Music. Visit
www.neolane.com
and read our blog The
Cross-Channel Conversation.
Copyright (C) 2012 Neolane. All Rights Reserved. All other brand
names, product names, or trademarks belong to their respective holders.
SOURCE: Neolane
fama PR (for Neolane US)
Liz Campbell, +1-617-986-5009
neolane@famapr.com
or
Harris Communications (for Neolane UK)
Derek Harris, +44 (0) 1395 516 613
derek@harriscomms.com
Copyright Business Wire 2012
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